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Customer Service Representative

Date: Oct 23, 2021

Location: Belpre, OH, US, 45714

Company: Kraton

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.  We are looking to hire a key member of our Customer Fullfillment team at our Belpre, Ohio location.  

The Customer Service Representative/Customer Fulfillment Representative coordinates customer request and is primary contact for the placement and fulfillment of sales orders. First point of contact for customers in the OTC process. Assist with distribution of daily and month end reports.

Key Responsibilities

Customer Service Skills: 

  • Awareness of basic regulations, requirements and customer desires.
  • Seeks support from colleagues to improve knowledge.
  • Seeks information related to customer in order to provide excellent service.
  • Build and maintain relationships with customer contacts and sales managers

Supply Chain Skills / Business Acumen:

  • Understands constraints and works within those.
  • Identifies areas for improvement and make suggestions colleagues that are more senior or team lead.
  • Familiar with key product flows and challenges for assigned responsibility
  • Works against set KPIs.

Required Skills

 

  • 1-2 Years Customer Service or equivalent business experience.
  • MS office, basic understanding of SAP, CRM and other relevant tools.
  • Expands knowledge of current functionality.
  • Communicates clearly and articulately when speaking in an individual or group environment. 
  • Organizes thoughts with ability to present information in a clear and precise manner.
  • Recognizes problems and seeks input from others to systematically gather. Information. Makes routine decisions.
  • Escalates issues, which cannot be handled independently.
  • Acts as a team member to support all CS/ Supply Chain goals with support from more experienced CS/ Supply Chain personnel.
  • Actively contributes in team meetings and activities.

Education, Certifications & Licenses

  • High School Diploma is required
  • Bachelor’s degree from accredited university in a related degree is preferred
  • Business school related course completion is preferred.

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The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.  Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

 

Kraton is proud to be an Equal Opportunity Employer.


Nearest Major Market: Athens