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Manager, Customer Fulfillment

Date: Dec 31, 2021

Location: Belpre, OH, US, 45714

Company: Kraton

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.  We are looking to hire a key member of our Supply Chain/Logistics team at our Belpre, Ohio location. 



Key Responsibilities

  • Ensure all team activities are executed in full compliance with SOX, ISO, CTPAT and other certifications, requirements and/or programs.
  • Manage and enhance order-to-cash activities, ensure accurate and timely steps throughout the process, install control and check points.
  • Manage fixed cost budget per guidance from director CF.
  • Lead month-, quarter- and yearend sales ledger closing activities, ensuring appropriate measures are taken to maximize sales per guidance from commercial leadership.
  • Monitor and ensure satisfactory workload distribution among team and install enhancements to optimize resource utilization.
  • Lead and coach CFR's as individuals and as a team to ensure a high level of motivation and dedication, identify/discuss/record annual goals for team members, including development opportunities, and manage annual performance reviews.
  • Initiate, assess, roll-out and manage change ensuring continuous operational and system improvements.
  • Maintain and reinforce cross functional relationships with other groups within the organization, e.g. logistics, supply, finance, credit, manufacturing.
  • Seek opportunities for best practice sharing with other regions.
  • Leadership Team member (adhoc attendance).
  • Manage Customer Fulfillment gain sharing program.
  • Prepare and distribute Customer Fulfillment Performance KPI.

Required Skills

  • Strong people management, leadership and communication skills.
  • Customer focused; demonstrate in-depth knowledge of customers and their needs.
  • Ability to understand the big picture of "order to cash", as well as how the detailed processes connect.
  • Proactive and decisive problem solver.
  • Understand and recognize own impact on overall supply chain and COIF process; develop solutions to optimize the process.
  • Ability to inspire and motivate team members as well as external parties.
  • 3-5 years’ experience in supply, logistics or customer fulfillment role or equivalent; 1-2 years team management experience.

Education, Certifications & Licenses

  • Bachelor's degree or equivalent experience in related field (supply, logistics, customer service).
  • SAP experience is preferred as well as in IT systems such as Microsoft Office and other.
  • Knowledge of Kraton product lines.


The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.  Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.


Kraton is proud to be an Equal Opportunity Employer.

Nearest Major Market: Athens