Corporate Customer Account Representative (hybrid)

Date: Jul 23, 2022

Location: Jacksonville, FL, US, 32256

Company: Kraton

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.  We are looking to hire a key member of our Customer Service team in Jacksonville, FL. 

Key Responsibilities

 

Customer Service Skills: 

  • Awareness of basic regulations, requirements and customer desires.
  • Seeks support from colleagues to improve knowledge.
  • Seeks information related to customer in order to provide excellent service.

 

Supply Chain Skills / Business Acumen:

  • Understands constraints and works within those.
  • Identifies areas for improvement and make suggestions colleagues that are more senior or team lead.
  • Familiar with key product flows and challenges for assigned responsibility
  • Works against set KPIs.

Required Skills

  • Minimum 3 years of experience in customer service and/or sales function.
  • MS office, basic understanding of SAP, CRM and other relevant tools.
  • Expands knowledge of current functionality.
  • Communicates clearly and articulately when speaking in an individual or group environment. 
  • Organizes thoughts with ability to present information in a clear and precise manner.
  • Experience in a B2B environment.
  • SAP experience required.
  • Professional level communication in English and one additional language is preferred.

Education, Certifications & Licenses

  • Bachelor’s degree from accredited university, college or business school or equivalent work experience
  • Export Operations Training preferred

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The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.  Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

 

Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

 

Kraton is proud to be an Equal Opportunity Employer.


Nearest Major Market: Jacksonville