Global Quality Management Systems Manager

Date: Aug 18, 2022

Location: Jacksonville, FL, US, 32256

Company: Kraton

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world.  

Kraton is looking to add a key member to the Operations Support Team. The Global QA Manager will provide direction for quality, quality business process improvement activities and Continuous Improvement/Lean Six Sigma program for all Pine Chemical plants, offices and laboratories globally.

Key Responsibilities

  • Develop and integrate the quality philosophy, policies, registration compliance and overall operating system(s) across Kraton.
  • Ensure systems are developed and implemented that accurately captures and drives improvements in key quality measures (FTP, Cost of Poor Quality, Blocked Stock, Waiver Requirements, etc.). 
  • Work to drive Standardization of quality practices and systems across all Plants for things such as Process control / ppk Improvements, Quality complaints Investigation / Root Cause Analysis / Problem Solving, Visual Management such as Appearance Standards and other visual indications of quality, Quality Issue Escalation Process. 
  • Analyze the effectiveness of the plants Quality Management Systems and evaluate where continual improvements can be made. 
  • Act as our key manager for the Continuous Improvement/Lean Six Sigma Program, leading to an overall initiative to enhance the Lean Six Sigma methodology usage (LEAN, DMAIC, and DFSS/DMEDI) and substantially improve the quality performance of our operations.
  • Strongly influences product commercialization success and leads major quality programs/projects development, while integrating Business & Operations strategies into actionable plans and results.
  • Own the tolling management business process and portfolio of tollers. Ensure the correct cross functional resources are engaged in each tolling projects. Manage toller performance and compliance to agreements. Manage the toller governance process to ensure all projects have approved business support and are aligned with key stakeholders.

Required Skills

  • 5-10 years of manufacturing experience.
  • Quality Management systems experience within a similar industry.
  • Continuous Improvement and Lean 6 Sigma Experience (Black Belt or Master Black Belt preferred).
  • Excellent interaction and negotiation skills required as the job will interface w/ leadership levels from the top levels of the company through technical and operating staff. 

Education, Certifications & Licenses

  • Bachelor's Degree (Engineering or Chemistry), or other related 4-year technical degree.
  • Certified Black Belt or Master Black Belt Preferred.


The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.  Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

Kraton is proud to be an Equal Opportunity Employer.

Nearest Major Market: Jacksonville